July 12, 2017 • Contributor: Product Marketing Manager Cortney Haymond
The time has come to say goodbye to the old software and embrace the new Design Space! We are so excited to announce that the new Design Space is officially leaving the beta stage behind.
As we make this switch there are a few things you should know in order to have the best Design Space experience possible.
For those of you who have not yet switched, it’s a straightforward process:
- First, double check that you have a compatible browser. To run Design Space, you will need Google Chrome, Mozilla Firefox, Microsoft Edge, or Apple Safari.
- Second, go to design.cricut.com<link> and follow the simple instructions to get set up. Don’t forget to bookmark this page! For a bit more assistance, visit here <https://help.cricut.com/help/install-design-space#pcmac>
To answer a few of the questions that have come up:
Why are we changing Design Space?
As many of you have probably experienced, Flash has increasingly been a source of problems in Design Space, causing crashes, requiring constant updates, and leading to slow performance overall. These problems were actually connected to a much bigger issue: Flash itself had become obsolete as a web technology. Due to this problem, we decided to rebuild Design Space from the ground up WITHOUT Flash. The result is an experience that is much faster, more responsive, and more reliable.
While we were at it, we took the opportunity to make improvements to the Design Space interface as well, including a new setup process, a new Home screen, an intuitive new Canvas screen (where you design your project), a big new font menu, and convenient project search.
Even more importantly, we built the new Design Space so that we can improve it more readily in the future, without having to rebuild it again.
What is the status of right-click functionality and Canvases from the old Design Space?
We are currently working on both of these features and you will be the first to know when they are ready!
What is the best way to let Cricut know about any problems?
If you notice something not working right, go to the drop-down menu in the upper left corner of the Design Space home screen, click on the Feedback link at the bottom, and tell us about it! Your feedback only helps us create a better experience for you.
What operating system does the new Design Space require?
- Windows® 8 or later. Visit the Microsoft support center <https://support.microsoft.com/en-us/help/311047/how-to-keep-your-windows-computer-up-to-date> for more information.
- Mac® OS X 10.11 or later. Visit the Apple support center <https://support.apple.com/en-us/HT201541> for details.
What if I need help?
Glad you asked. We have chat support available 24 hours a day during the week, as well as during day hours on the weekends. We also have extended phone support hours during the week. We’ll do everything we can to make this transition as pain-free as possible.
Now that your pre-design space experience checklist is complete, you are ready to spread those creative wings and fly. Remember the sky is the limit.