Lilac Air 2

You Asked, We Have Answers: Q&A With The Cricut Product Team

March 7, 2017 • Contributor: Cricut Social Media Specialist Shelby Jones

We are getting so excited for all the amazing new features coming in Design Space 3. We know you're all patiently waiting for the release, so in the meantime, we want to answer as many top questions as we can. Below our product team answers some of the most asked questions about Design Space 3 ... 

Why are you coming out with a new color when we need new software?

We have a huge team of engineers working on the next revision of our software - Design Space 3. We have been working for 18 months and we have ambitious goals on the user experience.

The color of a machine is done in factories and these are driven by trends and user demand. There are over 2-3 million projects being done every month and many of those users are looking for new colors to upgrade.

The software is done by a software team and is a major effort. There are over 1200 users externally using Design Space 3. And we are polishing up the experience.

We also plan to do a sneak peek of Design Space 3 during the HSN airing. Once we feel that the software really delivers the enhanced experience that we are aiming for, we will launch.

Thanks and we appreciate your patience. (Ashish CEO)

What things are going to be fixed with the new software?

No more flash! That means no having to go in and update your flash plug in! We know - we are excited too!

Product Search - the ability to search projects within Design Space and Make It Now projects. Your dream project just got a whole lot easier to find!

No more tabs! Everything you need is already on your canvas screen. Ain’t nobody got time for searching through tabs - spend your time creating instead!

Ps - did we mention there will be a sneak peak of the new software on HSN? Viewing party anyone? (Cortney Haymond Product Marketing Manager)

Why do you only ship to US & Canada and why won’t Design Space subscriptions work outside the US and Canada?

Cricut currently services customers through retail partners in the US, Canadian and UK markets. We have been selectively adding other English-speaking countries around the world and are working to enable our subscription in those markets.

We are committed to helping our customers in current markets lead creative lives and will add additional countries when we can deliver the same experience to them. (Dale Pistilli VP of Marketing)

Will the new software work with my current machine?

The new updated Design Space will have the same machine capabilities as the current machine. So for anyone who has an Explore, Explore one, Explore Air, or Explore Air 2 Design Space will work with your machine.

I know some of you may be wondering whether or not you have to purchase a new machine to use the software, if you have a machine in the Explore family you do not. However just like the current Design Space the update will not work with machines that are older than the original Explore. So if you have been looking for a reason the upgrade, let me tell you, this update to Design Space is just the reason you have been searching for. (Product Marketing Manager Cortney Haymond)

Did we read your mind? Were these the questions you had? Which was your top question that you had?

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